# Whapi for Shopify

> Whapi is a Shopify app for WhatsApp automation on the official WhatsApp Business API: abandoned checkout recovery, order confirmations and shipping updates, back in stock alerts, review requests, campaigns and a shared team inbox.

## Key facts

- Whapi (usewhapi.com) is a Shopify app that automates WhatsApp messages for online stores using Meta's official WhatsApp Business (Cloud) API.
- Developer: Momo Digitals, a US company at 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States. Launched on the Shopify App Store on May 28, 2025. Status: Built for Shopify.
- Used by 5,000+ Shopify merchants (October 2026).
- Rated 5 stars by 39 merchants on the Shopify App Store (as of 2026-10-20).
- Plans: Pro $18.99/month (or $149/year) and Team $45/month (or $299/year). 7-day free trial. Monthly plans are billed in USD through Shopify every 30 days. WhatsApp message charges are paid directly to Meta, with no markup from Whapi.
- What it does: recovers abandoned checkouts, confirms orders (with Confirm and Cancel buttons that tag the Shopify order), sends shipping updates with tracking links, back in stock alerts and review requests, runs WhatsApp campaigns with a newsletter signup, adds a WhatsApp chat button and popup, and gives teams a shared inbox (Team plan).
- Meta charges WhatsApp fees per delivered message by category and the customer's country (rate card effective 2026-10-01, checked 2026-10-20). Utility rates: Germany $0.0550, United Kingdom $0.0220, France $0.0300, Spain $0.0200, United States $0.0034. Back in stock alerts and review requests are sent as Marketing templates and charged at Meta's Marketing rate. Each business number gets 1,000 free service messages a month. Whapi adds no markup. Full table: https://usewhapi.com/whatsapp-api-pricing/.
- Claude connector: Whapi is listed in Claude's connector directory (Customize > Connectors, search "Whapi"; MCP server https://mcp.usewhapi.com/mcp). Its 18 tools let Claude report WhatsApp revenue and delivery stats, explain failed messages, check template approvals, and create and manage flows and campaigns; on the Team plan it can search the shared inbox. Guide: https://usewhapi.com/connect-claude/.
- Merchants use their own WhatsApp Business number. Coexistence lets them keep using the WhatsApp Business App on the same number.
- Used by Shopify stores in many countries. Templates can be written in any language WhatsApp supports. Meta's per-country rates: https://usewhapi.com/whatsapp-api-pricing/.
- Install: https://apps.shopify.com/whapi-whatsapp. Contact: info@usewhapi.com.
- Whapi (usewhapi.com) is a Shopify app by Momo Digitals.

## Start here

- [WhatsApp Automation for Shopify Stores](https://usewhapi.com/): Recover abandoned checkouts, confirm orders, send shipping updates and chat with customers on WhatsApp. Official API, no markup on Meta fees. 7-day trial.

## Product

- [Whapi Features: WhatsApp Automation for Shopify](https://usewhapi.com/features/): Every Whapi automation in one place: abandoned cart recovery, order confirmations, shipping updates, back in stock alerts, review requests and a team inbox.
- [Whapi Pricing: Pro $18.99/mo, Team $45/mo, 7-Day Trial](https://usewhapi.com/pricing/): Whapi costs $18.99/month for Pro or $45/month for Team, with a 7-day free trial. WhatsApp message fees are paid to Meta directly with no markup.
- [How Whapi Works: WhatsApp Automation for Shopify](https://usewhapi.com/how-it-works/): How Whapi connects your Shopify store to the official WhatsApp Business API, sends automated messages and tags orders based on customer replies.
- [Whapi Setup Guide: Connect WhatsApp to Shopify](https://usewhapi.com/setup-guide/): Step-by-step setup: install Whapi, connect your WhatsApp Business number through Meta, add a payment method and turn on your first automations.
- [WhatsApp Coexistence (2026): Setup, Pricing & Limits](https://usewhapi.com/whatsapp-coexistence/): Use the WhatsApp Business App and the WhatsApp API on the same number. How coexistence works, what it costs, its limits, and how to set it up.
- [Whapi FAQs: WhatsApp Automation for Shopify](https://usewhapi.com/faqs/): Answers about Whapi plans, Meta message fees, setup, coexistence, automations, templates, data privacy and support.
- [Whapi Claude Connector: Run Shopify WhatsApp From Claude](https://usewhapi.com/connect-claude/): Whapi is in Claude's connector directory. Ask Claude for WhatsApp revenue, failed messages and template status, and create flows and campaigns.

## Automations

- [WhatsApp Order Confirmation for Shopify](https://usewhapi.com/features/order-confirmation/): Confirm new Shopify orders on WhatsApp before you ship. Customers tap Confirm or Cancel, and Whapi tags the order in Shopify and sends the follow-up.
- [WhatsApp Abandoned Cart Recovery for Shopify](https://usewhapi.com/features/abandoned-cart/): Send automatic WhatsApp reminders to shoppers who leave checkout, with a link back to their cart. Set timing, add a discount and track recovered sales.
- [WhatsApp Shipping Updates for Shopify Orders](https://usewhapi.com/features/shipping-updates/): Send order shipped messages with tracking links on WhatsApp when you fulfill a Shopify order. Works with any courier that adds tracking to Shopify.
- [WhatsApp Back in Stock Alerts for Shopify](https://usewhapi.com/features/back-in-stock/): Let shoppers subscribe to sold-out products and message them on WhatsApp the moment stock returns. Set up the signup button and alert template.
- [AI Order Taking on WhatsApp for Shopify](https://usewhapi.com/features/ai-order-taking/): Let an AI assistant answer product questions and take orders in WhatsApp chats, using your Shopify catalog. How it works and how to turn it on.
- [WhatsApp Team Inbox for Shopify Stores](https://usewhapi.com/features/team-inbox/): One shared WhatsApp inbox for unlimited agents, with auto-assignment, Shopify order context, AI conversation labels and agent performance metrics.
- [WhatsApp Newsletter & Broadcasts for Shopify](https://usewhapi.com/features/newsletter/): Collect WhatsApp opt-ins with a signup widget and send campaigns to customer segments. How opt-in, Meta marketing fees and scheduling work.
- [WhatsApp Review Requests for Shopify](https://usewhapi.com/features/review-requests/): Ask customers for a product review on WhatsApp after delivery. Set the delay, link to your review app and see how many customers respond.
- [Official WhatsApp Business API for Shopify](https://usewhapi.com/features/official-api/): Whapi runs on Meta's official WhatsApp Cloud API with your own number. You pay Meta's message fees directly, with no markup from Whapi.
- [WhatsApp Chat Button & Popup for Shopify](https://usewhapi.com/features/whatsapp-chat-button/): Add a WhatsApp chat button and popup to your Shopify store so shoppers can message you in one tap. Customize placement, text and opening message.

## Pricing

- [WhatsApp API Pricing 2026: Per-Message Rates by Country](https://usewhapi.com/whatsapp-api-pricing/): Meta's WhatsApp Business API rates per message for marketing, utility and authentication templates, by country, plus what changed in 2026.
- [WhatsApp API Pricing in Pakistan (2026): Per-Message Rates](https://usewhapi.com/whatsapp-api-pricing/pakistan/): Meta's WhatsApp API rates for Pakistan in USD, what common Shopify messages cost, and how Pakistani stores pay Meta for WhatsApp messages.
- [WhatsApp API Pricing in the UAE, Saudi Arabia & GCC](https://usewhapi.com/whatsapp-api-pricing/gcc/): Meta's WhatsApp API rates for the UAE and Saudi Arabia, plus Kuwait, Qatar, Oman and Bahrain, and what common Shopify messages cost.

## WhatsApp message templates

- [WhatsApp Message Templates for Shopify Stores](https://usewhapi.com/templates/): Copy-ready WhatsApp templates for abandoned carts, order confirmations, shipping updates, review requests, Black Friday and campaigns, in several languages.
- [Abandoned Cart WhatsApp Message Templates (Shopify)](https://usewhapi.com/templates/abandoned-cart/): Abandoned checkout WhatsApp templates for a first reminder, a follow-up and a discount offer, with timing advice and Shopify variables.
- [Shipping Update WhatsApp Message Templates](https://usewhapi.com/templates/shipping-updates/): WhatsApp templates for order shipped, out for delivery, delivered and failed delivery messages, with tracking-link variables.
- [WhatsApp Review Request Message Templates](https://usewhapi.com/templates/review-request/): WhatsApp templates that ask customers for a product review after delivery, with timing, follow-up and why they are sent as Marketing messages.
- [WhatsApp Marketing Message Templates for Shopify](https://usewhapi.com/templates/marketing/): WhatsApp marketing templates for launches, sales, Black Friday, Cyber Monday, Christmas and win-back campaigns, with opt-in rules and Meta fees.
- [WhatsApp Utility vs Marketing Templates: Rules & Cost](https://usewhapi.com/templates/utility-vs-marketing/): How Meta decides if a WhatsApp template is utility, marketing or authentication, why it matters for cost, and how to avoid recategorization.
- [COD Order Confirmation WhatsApp Message Templates](https://usewhapi.com/templates/cod-order-confirmation/): WhatsApp templates that ask cash on delivery customers to confirm or cancel, with buttons, Shopify variables and follow-ups for each reply.
- [Ramadan & Eid WhatsApp Message Templates for Stores](https://usewhapi.com/templates/ramadan-eid/): WhatsApp templates for Ramadan and Eid: order confirmation, delivery timing before Eid, greetings and offers, with Arabic versions.

## Guides

- [Shopify in Pakistan (2026): Payments, Couriers & WhatsApp](https://usewhapi.com/guides/shopify-pakistan/): Running a Shopify store in Pakistan: plans and billing, payment options including cash on delivery, couriers, and WhatsApp order updates.
- [Shopify in the UAE (2026): Payments, Shipping & VAT](https://usewhapi.com/guides/shopify-uae/): Running a Shopify store in the UAE: Shopify Payments, local gateways, shipping, VAT basics and WhatsApp order updates.
- [Shopify in Saudi Arabia (2026): Payments, Shipping & VAT](https://usewhapi.com/guides/shopify-saudi-arabia/): Running a Shopify store in Saudi Arabia: payment gateways, couriers, VAT basics and WhatsApp order updates.
- [Shopify Cash on Delivery: Setup, Fees and Confirmation](https://usewhapi.com/guides/shopify-cash-on-delivery/): How to turn on cash on delivery in Shopify, limit it by country or order value, add a COD fee, and confirm COD orders before shipping.

## Help and troubleshooting

- [WhatsApp Business API Errors & Fixes](https://usewhapi.com/troubleshooting/): Fix common WhatsApp Business API problems: error codes, payment issues, undelivered messages, template rejections and coexistence setup.
- [Add a Payment Method for WhatsApp in Meta (Error 131042)](https://usewhapi.com/help/meta-payment-method/): Messages failing with error 131042? Add or fix the payment method on your WhatsApp Business account in Meta, step by step, with card tips.
- [Move Your WhatsApp API Number to Whapi](https://usewhapi.com/help/migrate-whatsapp-number-to-whapi/): Switching from Wati, Zoko, AiSensy or another provider? How to move your WhatsApp Business API number to Whapi without losing it.
- [WhatsApp Coexistence Not Working? Causes and Fixes](https://usewhapi.com/help/whatsapp-coexistence-not-working/): Fix WhatsApp coexistence setup problems: QR code errors, ineligible numbers, app version issues, missing chat history and sync delays.
- [Phone Number Not Eligible for WhatsApp Business Platform](https://usewhapi.com/help/whatsapp-number-not-eligible/): Seeing "your phone number isn't eligible to connect to the WhatsApp Business Platform"? What it means and how to make the number eligible.
- [WhatsApp Error 131049: Message Not Delivered (Fix)](https://usewhapi.com/help/whatsapp-error-131049/): Error 131049 means Meta chose not to deliver a marketing message to keep engagement healthy. Why it happens and what you can change.
- [WhatsApp Error 131047: 24-Hour Window Expired (Fix)](https://usewhapi.com/help/whatsapp-error-131047/): Error 131047 means more than 24 hours passed since the customer last messaged you. How the customer service window works and how to reply.
- [WhatsApp Error 131026: Message Undeliverable (Fix)](https://usewhapi.com/help/whatsapp-error-131026/): Error 131026 means a WhatsApp message could not be delivered to the number. Common causes, what you can check and when to stop retrying.
- [WhatsApp Template Rejected? Reasons and Fixes](https://usewhapi.com/help/whatsapp-template-rejected/): Why Meta rejects WhatsApp message templates, how to read the rejection reason, and how to edit and resubmit a template so it gets approved.
- [Meta Business Verification for WhatsApp: Steps & Tips](https://usewhapi.com/help/meta-business-verification/): When WhatsApp needs Meta business verification, which documents Meta accepts, how long it takes and what to do if verification is rejected.

## Integrations

- [Courier Tracking & WhatsApp Updates for Shopify](https://usewhapi.com/integrations/couriers/): How Whapi uses Shopify fulfillment and tracking data to send WhatsApp shipping updates, and what that means for DHL, DPD, Royal Mail, InPost and other couriers.
- [Use Whapi with Releasit, EasySell & COD Form Apps](https://usewhapi.com/integrations/cod-form-apps/): How Whapi confirms orders created by COD form apps like Releasit and EasySell, and what to check so the customer phone number reaches WhatsApp.

## Free tools and glossary

- [Free WhatsApp Link Generator (wa.me) with Message](https://usewhapi.com/tools/whatsapp-link-generator/): Create a wa.me WhatsApp link with a pre-filled message in seconds. Free, no signup. Copy the link or add it to your Shopify store.
- [Free WhatsApp QR Code Generator](https://usewhapi.com/tools/whatsapp-qr-code-generator/): Make a QR code that opens a WhatsApp chat with your number and a pre-filled message. Free, no signup, download as PNG or SVG.
- [WhatsApp API & Ecommerce Glossary](https://usewhapi.com/glossary/): Plain definitions of WhatsApp Business API and ecommerce terms: utility template, service window, coexistence, BSP, opt-in, GDPR and more.
- [COD Profit Calculator: Cost of Refused Orders](https://usewhapi.com/tools/cod-profit-calculator/): Calculate how much refused and fake cash on delivery orders cost your store each month, and what confirming orders on WhatsApp could save.

## Blog

- [Whapi Blog: WhatsApp for Shopify Stores](https://usewhapi.com/blog/): Articles on WhatsApp for Shopify stores: Meta pricing changes, order updates, cart recovery and messaging, from the team behind Whapi.
- [WhatsApp vs SMS for Order Confirmation: 2026 Cost Guide](https://usewhapi.com/blog/whatsapp-vs-sms-order-confirmation/): WhatsApp vs SMS for confirming orders and sending updates: cost per message, buttons, delivery, opt-in rules, and when SMS still makes sense.
- [Meta's October 2026 WhatsApp Pricing Change Explained](https://usewhapi.com/blog/whatsapp-pricing-change-october-2026/): What changed in Meta's WhatsApp Business API pricing on October 1, 2026, and what it means for the cost of order updates and campaigns.
- [How to Stop Fake COD Orders on Shopify: 7 Fixes](https://usewhapi.com/blog/reduce-fake-cod-orders/): Seven ways to reduce fake and refused cash on delivery orders on Shopify, from order confirmation and COD limits to partial prepayment.
- [Cash on Delivery Ecommerce in the Middle East](https://usewhapi.com/blog/cod-ecommerce-mena/): Why cash on delivery still matters in Saudi Arabia, the UAE and the wider Middle East, what it costs stores, and how to manage the risk.

## Company

- [Built for Shopify: What Whapi's Badge Means](https://usewhapi.com/built-for-shopify/): Whapi has Shopify's Built for Shopify status. What the badge requires, what it means for speed, design and data access, and how to check it.
- [Whapi Resources: Guides, Templates, Tools & Help](https://usewhapi.com/resources/): All Whapi guides, WhatsApp message templates, free tools, pricing pages, comparisons and help articles for Shopify stores in one place.
- [About Whapi: WhatsApp Automation for Shopify](https://usewhapi.com/about/): Whapi is a Shopify app by Momo Digitals that automates WhatsApp on the official API. Who builds it, how we work and what we believe.
- [Contact Whapi: Email, WhatsApp and Support](https://usewhapi.com/contact/): Contact the Whapi team by email or WhatsApp for help with setup, billing, Meta and WhatsApp issues, or partnerships.
- [Whapi Support: Get Help With Setup, WhatsApp and Billing](https://usewhapi.com/support/): Send the Whapi team a support request about setup, your WhatsApp number, automations, billing or a bug, or reach us on WhatsApp or email.
- [Whapi Affiliate Program for Shopify Partners](https://usewhapi.com/affiliates/): Earn commission by recommending Whapi to Shopify merchants. How the affiliate program works, who it is for and how to apply.
- [Whapi Login: Open Whapi From Your Shopify Admin](https://usewhapi.com/login/): Whapi runs inside your Shopify admin. Open it from Apps in Shopify to log in, or install it from the Shopify App Store if you are new.

## Legal

- [WhatsApp GDPR for Shopify Stores: How Whapi Handles Data](https://usewhapi.com/gdpr/): How Whapi handles personal data for stores in the EU and UK: consent and opt-in for WhatsApp, data processing, retention and deletion requests.
- [Privacy Policy](https://usewhapi.com/privacy-policy/): How Whapi collects, uses, stores and protects personal data for merchants and their customers.
- [Terms of Service](https://usewhapi.com/terms/): The terms that apply when you install and use the Whapi app for Shopify.