Whapi vs Wati
Choosing between Whapi and Wati for WhatsApp automation on Shopify? Compare features, pricing, and capabilities side by side to find the right fit for your store.
Where Whapi stands out.
Both Whapi and Wati offer WhatsApp Business API solutions. Here are the areas where Whapi offers more for Shopify merchants.
AI order taking at $18.99 vs $119
Whapi includes AI order taking on its Pro plan at $18.99/mo. Wati's AI automation requires the Pro plan at $119/mo. For merchants who want AI-powered chat commerce, Whapi delivers the same capability at a fraction of the cost.
Auto-tagging on all plans
Whapi automatically tags orders based on customer interactions like COD confirmation status on every plan, including the free tier. Wati does not offer auto-tagging, requiring manual order management in Shopify.
Zero markup on Meta fees
Whapi passes through Meta's WhatsApp conversation fees at cost with no markup. Wati's Growth plan is $59/mo for team inbox and promotions, while Whapi's Team plan at $79/mo includes AI order taking and unlimited agents.
| Compare features | Whapi | Wati |
|---|---|---|
| Core Features | ||
| Free plan | ||
| COD confirmation | ||
| Abandoned cart | ||
| Shipping updates | ||
| AI order taking | ||
| Team inbox | ||
| Back in stock | ||
| Review requests | ||
| Newsletter / broadcast | ||
| Platform | ||
| Official WhatsApp API | ||
| Zero markup on Meta fees | ||
| Auto-tagging orders | ||
| Analytics | ||
| Multi-language support | ||
| Built for Shopify | ||
| Core Features | |
|---|---|
| Free plan | |
| COD confirmation | |
| Abandoned cart | |
| Shipping updates | |
| AI order taking | |
| Team inbox | |
| Back in stock | |
| Review requests | |
| Newsletter / broadcast | |
| Platform | |
| Official WhatsApp API | |
| Zero markup on Meta fees | |
| Auto-tagging orders | |
| Analytics | |
| Multi-language support | |
| Built for Shopify | |
| Core Features | |
|---|---|
| Free plan | |
| COD confirmation | |
| Abandoned cart | |
| Shipping updates | |
| AI order taking | |
| Team inbox | |
| Back in stock | |
| Review requests | |
| Newsletter / broadcast | |
| Platform | |
| Official WhatsApp API | |
| Zero markup on Meta fees | |
| Auto-tagging orders | |
| Analytics | |
| Multi-language support | |
| Built for Shopify | |
Why merchants switch from Wati to Whapi.
Merchants who move from Wati to Whapi consistently highlight these reasons for making the switch.
- AI order taking at $18.99/mo vs Wati's AI automation at $119/mo
- Auto-tagging orders on all plans including free, streamlining fulfillment workflows
- Zero markup on Meta conversation fees keeps total messaging costs lower
- Team inbox with unlimited agents at $79/mo vs Wati's Business plan at $279/mo for dedicated support
- Back-in-stock alerts and review requests included on Pro plan
- Trusted by 1,000+ Shopify stores with a focus on COD-heavy markets worldwide
Frequently asked questions
Common questions about choosing between Whapi and Wati for WhatsApp automation on Shopify.
Whapi is Built for Shopify while Wati (rated 4.1 stars, 126 reviews) is not. Both offer COD confirmation, abandoned cart recovery, and shipping updates. The key differences are that Whapi offers AI order taking and auto-tagging on all plans, while Wati requires its Pro plan ($119/mo) for AI automation. Whapi also charges zero markup on Meta conversation fees.
Yes. Wati offers COD verification on its free-to-install Starter plan. Whapi also includes COD confirmation on all plans including the free tier. The difference is that Whapi adds automatic order tagging based on COD confirmation status, which Wati does not offer.
No. Wati offers AI automation on its Pro plan ($119/mo), but this is for lead qualification and chatbot flows, not AI order taking. Whapi lets customers browse your product catalog, ask questions, and place orders entirely within a WhatsApp conversation using AI on the Pro plan ($18.99/mo).
Wati offers a free-to-install Starter plan that includes WhatsApp chat, abandoned cart, COD verification, and order/shipment messages. However, team inbox and marketing features require the Growth plan at $59/mo. Whapi's free plan includes COD confirmation with 30 messages per month and auto-tagging.
No. Wati does not hold the Built for Shopify certification. Whapi is Built for Shopify, meaning it has been reviewed and approved by Shopify for meeting their highest standards for performance, design, and security.
Both offer free-to-install options. Wati's Growth plan is $59/mo for team inbox and promotions, while its Pro plan is $119/mo for AI automation. Whapi's Pro plan at $18.99/mo includes AI order taking and newsletters, and the Team plan at $79/mo adds shared inbox with unlimited agents. Whapi also charges zero markup on Meta fees.
Yes. Both Wati and Whapi use Meta's official WhatsApp Business API. This means both platforms offer reliable message delivery without risk of your number being banned. The key differences are in AI capabilities, auto-tagging, and pricing structure.
Yes. Switching from Wati to Whapi is straightforward. Install Whapi from the Shopify App Store, connect your WhatsApp Business number, and configure your automation workflows. Most merchants are up and running within 15 minutes.
Try Whapi free.
Install Whapi from the Shopify App Store and start automating WhatsApp messages in minutes. Free Starter plan includes COD confirmation with 30 messages per month.