Automate your Shopify store with WhatsApp

Whapi is a Shopify app that automates WhatsApp messages for online stores. It runs on Meta's official WhatsApp Business API with the store's own WhatsApp number. It recovers abandoned checkouts, confirms orders with Confirm and Cancel buttons that tag the Shopify order, and sends shipping updates, back in stock alerts, review requests and campaigns. It also offers a shared team inbox. Whapi is built by Momo Digitals, has Built for Shopify status and launched on the Shopify App Store on May 28, 2025.

Whapi has two plans. Pro costs $18.99 per month or $149 per year and includes every automation on your own WhatsApp API number. Team costs $45 per month or $299 per year and adds multiple WhatsApp accounts, a shared inbox for unlimited agents, automatic conversation assignment, agent performance metrics and AI conversation labels. Both plans start with a 7-day free trial and are billed in USD through Shopify. WhatsApp message fees are paid to Meta separately, with no markup from Whapi.

Yes. Whapi's plan price covers the app. Meta bills your own WhatsApp Business account for each delivered template message, at the rate for the message category and your customer's country, and Whapi adds no markup. On Meta's rate card effective October 1, 2026, a Utility message such as an order confirmation costs $0.0550 in Germany, $0.0220 in the United Kingdom, $0.0300 in France and $0.0034 in the United States. Accounts billed in euros or pounds pay Meta's EUR or GBP rate card instead, for example €0.0456 for a Utility message in Germany and £0.0159 in the United Kingdom. Messages customers send you are free, and each number gets 1,000 free service replies a month.

When a customer places an order, Whapi waits for the delay you set and sends them a WhatsApp message with the order number, the total and two buttons: Confirm Order and Cancel Order. When the customer taps a button, Whapi adds the tag you chose, for example Confirmed or Cancelled, to the Shopify order and sends that button’s follow-up message. You can also let Whapi cancel the order in Shopify when the customer taps Cancel. Your team ships confirmed orders and follows up only on orders with no reply.

Yes. When you connect your number, choose "Connect a WhatsApp Business app" in Meta’s sign-up popup. This is called coexistence: you keep chatting from the WhatsApp Business App on your phone while Whapi sends automated messages through the API on the same number. Use the app on one phone and avoid linking WhatsApp Web or extra devices, which can cause disconnections. Coexistence is included on both Pro and Team.

Whapi has Shopify’s Built for Shopify status, which Shopify gives to apps that meet its standards for performance, design and integration. You connect WhatsApp through Meta’s own sign-up popup, where you see and approve the access Whapi gets to your WhatsApp Business account. Messages go through Meta’s official WhatsApp Business API, not an unofficial WhatsApp Web connection. Meta can still restrict any number that breaks its WhatsApp Business policies, so only message customers who ordered from you or opted in.

Installing Whapi and connecting your WhatsApp number through Meta’s sign-up popup usually takes a few minutes, and no coding is needed. Each new message template then goes to Meta for review, which Meta says can take up to 24 hours. You also need a payment method in your Meta account, because Meta bills message fees directly.

Whapi works for any Shopify store whose customers use WhatsApp, in any country. You can write templates in any language WhatsApp supports, including English, Spanish, Portuguese, German, French, Arabic, Urdu and more, and pick the language for each flow. Meta charges a different rate in each country, based on the customer’s phone number. Stores that have reviewed Whapi on the Shopify App Store include merchants in Romania, Singapore, Tunisia, the United Arab Emirates and Pakistan.

Yes. Whapi works the same way for stores selling in Germany, the United Kingdom, the United States, Saudi Arabia, Pakistan, Brazil and anywhere else customers use WhatsApp. Order confirmations and shipping updates are usually Utility messages, and promotional campaigns are Marketing messages, which cost more: on Meta's rate card effective October 1, 2026, a Marketing message costs $0.1365 in Germany, $0.0635 in the United Kingdom and $0.0250 in the United States. Under data protection laws such as the GDPR, send marketing only to customers who opted in, and honor opt-outs. Whapi's GDPR page explains how Whapi handles personal data.

Yes. Whapi is listed in Claude's connector directory. In Claude, open Customize > Connectors, search for Whapi and click Connect, then approve the request in Whapi inside your Shopify admin. Claude can then report your WhatsApp revenue and delivery stats, explain failed messages, check template approvals, and create flows and campaigns after you confirm.

Yes. Whapi’s order confirmation happens in Shopify before you ship, so your courier does not matter. Whapi’s shipping updates use the fulfillment and tracking data in your Shopify orders, so they work with any courier, 3PL or shipping app that adds a tracking number to the Shopify order.