Whapi, a Shopify app for WhatsApp automation, sends each customer a WhatsApp message with the items, total and delivery address of their new order, plus Confirm and Cancel buttons. The answer becomes a tag on the Shopify order, so a wrong address or size gets fixed before the parcel leaves.
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The short answer
A confirmation the customer can answer catches mistakes before they become failed deliveries or returns.
The message shows the delivery address, so a missing flat number gets fixed before you ship.
Customers see what they ordered and can reply to change a size or color before you pack.
Orders the customer no longer wants are cancelled before they reach the carrier.
A message from your own number right after checkout shows the order went through.
Confirm in English, German, Spanish, Portuguese, Arabic or any language WhatsApp supports.
Questions come back to your number, where you or the Team Inbox can answer them.
Whapi watches new Shopify orders, sends the confirmation and writes the answer back to the order, so it works with any carrier.
A customer places an order
Whapi waits for the delay you set
The customer gets the confirmation
The answer becomes a Shopify tag
Your team ships confirmed orders
Set what each button does, which Shopify tag it adds and what the customer reads next, with a live preview of the exact WhatsApp message.
Most stores confirm every new order. A confirmation does the most for these.
| Orders | Why a confirmation helps | What the message should show |
|---|---|---|
| Every order | The simplest setup: a receipt from your own number and one tap to confirm. | Order number, items, total |
| High-value orders | A wrong address or size costs most here: return shipping and a second delivery. | Sizes, variants, address |
| First-time buyers | Shows the order arrived and opens a chat for questions. | Store name, next steps |
| Cross-border orders | Shipping and returns between countries take longer and cost more. | Full address, in their language |
| Invoice or manual payments | Payment comes later, so a confirmed order is a clearer signal to pack. | Total and payment method |
Meta usually puts order confirmations in the Utility category and charges per delivered message by the customer’s phone country code, not your store’s market or currency. Whapi adds no markup. Rates for every country are on the WhatsApp API pricing page.
| Market | Utility rate (USD) | Utility on Meta’s EUR or GBP card | Marketing rate (USD), for comparison | 1,000 confirmations (USD) |
|---|---|---|---|---|
| Germany | $0.0550 | €0.0456 | $0.1365 | $55.00 |
| United Kingdom | $0.0220 | £0.0159 | $0.0635 | $22.00 |
| France | $0.0300 | €0.0248 | $0.0859 | $30.00 |
| United States | $0.0034 | – | $0.0250 | $3.40 |
Copy one into a Whapi flow and set the flow’s language. Meta decides the category when it reviews each template.
Hi {{customer_first_name}}, thanks for your order {{order_number}} from {{store_name}}.
{{order_items}}
Total: {{total_price}}
Delivery address: {{shipping_address}}
Please check the details and confirm so we can prepare your parcel.
Hallo {{customer_first_name}}, vielen Dank für Ihre Bestellung {{order_number}} bei {{store_name}}.
{{order_items}}
Gesamt: {{total_price}}
Lieferadresse: {{shipping_address}}
Bitte prüfen Sie die Angaben und bestätigen Sie Ihre Bestellung, damit wir sie versenden können.
Bonjour {{customer_first_name}}, merci pour votre commande {{order_number}} chez {{store_name}}.
{{order_items}}
Total : {{total_price}}
Adresse de livraison : {{shipping_address}}
Merci de vérifier ces informations et de confirmer votre commande pour que nous puissions l’expédier.
Meta requires an opt-in before any business-initiated WhatsApp message, order confirmations included: the customer must have given you their number and agreed to receive messages from your business.
Add a line next to the phone field at checkout that names your store and mentions order updates on WhatsApp. Your legal adviser can confirm which GDPR legal basis applies. See how Whapi handles GDPR and WhatsApp opt-in.
Collect a separate marketing opt-in for campaigns and cart reminders, for example with the WhatsApp newsletter signup widget.
Rated 5 stars by 39 merchants on the Shopify App Store.
great customer support
Kopac
Romania · Shopify App Store review
Fast and easy. Good for simple automation and cart recovery. I was looking for a way to mass communicate to my audience without losing the personal touch and Whapi was a simple and great way to do that! Their support is very helpful and I was surprised when they implemented fixes to my issues. Definitely recommend for small businesses to use.
CaliChimps
Singapore · Shopify App Store review
Install Whapi, a Shopify app for WhatsApp automation, connect your number through Meta’s official WhatsApp Business API and turn on the order confirmation flow. For each new order, Whapi waits for the delay you set, sends the customer a WhatsApp message with Confirm Order and Cancel Order buttons and tags the Shopify order with the answer.
Whapi adds the tag you chose for that button, for example Confirmed or Cancelled, to the Shopify order and sends the button’s follow-up message if you wrote one. With auto-cancel on, the Cancel button also cancels the order in Shopify.
The order keeps an unconfirmed status, so it is easy to filter in Shopify. You can send a follow-up, contact the customer another way or hold the order.
Usually Utility, if it is about the customer's own order and contains no promotion. Meta decides when it reviews the template. On Meta's rate card effective October 1, 2026, a delivered Utility message costs $0.0550 in Germany, $0.0220 in the United Kingdom, $0.0300 in France and $0.0034 in the United States. Whapi adds no markup.
You need an opt-in either way. Meta's WhatsApp Business Messaging Policy only allows a business to message people who gave it their number and agreed to receive WhatsApp messages from it, order confirmations included. Which GDPR legal basis applies to order messages is a question for your own legal adviser.
Yes. You write the message and button labels and set the flow’s language, so a store selling mainly to Germany can confirm orders in German. Any language WhatsApp supports works.
Both Pro ($18.99 per month or $149 per year) and Team ($45 per month or $299 per year) include order confirmation with automatic order tags and start with a 7-day free trial. Meta's message fees are paid to Meta separately.
Join 5,000+ merchants using Whapi. Install it from the Shopify App Store, connect your WhatsApp Business number and turn on your first automation in minutes. Every plan starts with a 7-day free trial.