Whapi vs Zoko
Choosing between Whapi and Zoko for WhatsApp automation on Shopify? Compare features, pricing, and capabilities side by side to find the right fit for your store.
Where Whapi stands out.
Both Whapi and Zoko offer WhatsApp Business API solutions for e-commerce. Here are the areas where Whapi offers more for Shopify merchants.
Free plan vs $49.99/mo minimum
Whapi offers a free Starter plan with COD confirmation and auto-tagging. Zoko has no free plan and starts at $49.99/mo with additional per-conversation charges. Zoko also charges for extra agent seats, custom flows, and AI bots as separate add-ons.
AI order taking included vs paid add-on
Whapi includes AI order taking on its Pro plan ($18.99/mo). Zoko offers AI bots as add-ons starting at $24.99/mo per bot on top of the base subscription, making it significantly more expensive for AI-powered chat commerce.
Zero markup, no hidden fees
Whapi charges zero markup on Meta conversation fees with no add-on costs. Zoko adds per-conversation charges ($0.015 each), extra agent fees ($9-$15/mo), Instagram at $9.99/mo, and custom flows at $5.99/flow/mo.
| Compare features | Whapi | Zoko |
|---|---|---|
| Core Features | ||
| Free plan | ||
| COD confirmation | ||
| Abandoned cart | ||
| Shipping updates | ||
| AI order taking | ||
| Team inbox | ||
| Back in stock | ||
| Review requests | ||
| Newsletter / broadcast | ||
| Platform | ||
| Official WhatsApp API | ||
| Zero markup on Meta fees | ||
| Auto-tagging orders | ||
| Analytics | ||
| Multi-language support | ||
| Built for Shopify | ||
| Core Features | |
|---|---|
| Free plan | |
| COD confirmation | |
| Abandoned cart | |
| Shipping updates | |
| AI order taking | |
| Team inbox | |
| Back in stock | |
| Review requests | |
| Newsletter / broadcast | |
| Platform | |
| Official WhatsApp API | |
| Zero markup on Meta fees | |
| Auto-tagging orders | |
| Analytics | |
| Multi-language support | |
| Built for Shopify | |
| Core Features | |
|---|---|
| Free plan | |
| COD confirmation | |
| Abandoned cart | |
| Shipping updates | |
| AI order taking | |
| Team inbox | |
| Back in stock | |
| Review requests | |
| Newsletter / broadcast | |
| Platform | |
| Official WhatsApp API | |
| Zero markup on Meta fees | |
| Auto-tagging orders | |
| Analytics | |
| Multi-language support | |
| Built for Shopify | |
Why merchants switch from Zoko to Whapi.
Merchants who move from Zoko to Whapi consistently highlight these reasons for making the switch.
- Free plan with COD confirmation and auto-tagging vs Zoko's $49.99/mo minimum
- AI order taking included on Pro ($18.99) vs Zoko's AI bots as $24.99+/mo add-ons
- No add-on fees. Zoko charges extra for agent seats, Instagram, custom flows, and AI bots
- Zero markup on Meta conversation fees vs Zoko's per-conversation charges ($0.015 each)
- Built for Shopify certification ensures deep native integration and long-term reliability
- Trusted by 1,000+ Shopify stores with a focus on COD-heavy markets worldwide
Frequently asked questions
Common questions about choosing between Whapi and Zoko for WhatsApp automation on Shopify.
Whapi offers a free plan and AI order taking included on the Pro plan ($18.99/mo). Zoko (rated 4.8 stars, 335 reviews) has no free plan, starts at $49.99/mo, and charges for AI bots as add-ons starting at $24.99/mo per bot. Whapi is Built for Shopify while Zoko is not.
Yes. Zoko does offer COD confirmation. However, Whapi includes COD confirmation with auto-tagging on all plans including the free tier, while Zoko requires a paid plan starting at $49.99/mo. Whapi also automatically tags orders in Shopify based on confirmation status.
Zoko offers AI bots as paid add-ons starting at $24.99/mo per bot, but these are general chatbots rather than dedicated order-taking AI. Whapi includes AI order taking on its Pro plan ($18.99/mo) where customers can browse products, ask questions, and place orders entirely within WhatsApp.
No. Zoko does not offer a free plan. Their Starter plan begins at $49.99/mo with pay-per-use conversation charges ($0.015/conversation). Zoko does offer a 7-day free trial on all plans. Whapi offers a permanent free Starter plan with 30 COD messages per month and auto-tagging.
No. Zoko is not Built for Shopify. Whapi holds the Built for Shopify badge, confirming it meets Shopify's strict review standards for quality, performance, and security.
Whapi starts free and its Pro plan is $18.99/mo. Zoko starts at $49.99/mo with additional per-conversation charges ($0.015 each), extra agent seats ($9-$15/mo each), Instagram integration ($9.99/mo), custom flows ($5.99/flow/mo), and AI bots from $24.99/mo. Whapi charges zero markup on Meta fees with no add-on costs.
Yes. Both Zoko and Whapi use Meta's official WhatsApp Business API. This means both platforms offer reliable message delivery and your number is safe from bans. The key differences are in pricing structure, add-on fees, and Built for Shopify certification.
Yes. Migrating from Zoko to Whapi is straightforward. Install Whapi from the Shopify App Store, connect your WhatsApp Business number, and set up your automation workflows. Most merchants complete the process in under 15 minutes.
Try Whapi free.
Install Whapi from the Shopify App Store and start automating WhatsApp messages in minutes. Free Starter plan includes COD confirmation with 30 messages per month.