Recover abandoned carts where your customers actually look.
Email open rates are 15%. WhatsApp open rates are 98%. Whapi sends timed, personalized WhatsApp messages to customers who abandoned their cart, bringing them back to complete the purchase. Customizable templates with discount code support, powered by the official WhatsApp Business API.
From abandoned cart to recovered sale in four steps.
Whapi monitors your Shopify store for abandoned checkouts and automatically sends recovery messages at the perfect time. No manual work required.
Customer abandons their cart
A customer adds items to their cart and begins checkout but leaves without completing the purchase. Whapi detects the abandoned checkout automatically through your Shopify store.
Timed WhatsApp message sent
After your configured delay (30 minutes, 1 hour, or custom), Whapi sends a personalized WhatsApp message with the customer's cart details, product images, and an optional discount code.
Customer clicks back to checkout
The customer opens the WhatsApp message (98% do), sees their cart reminder, and taps the direct link back to their pre-filled checkout page. One tap to return.
Purchase completed
The customer completes their order and your recovered revenue is tracked in Whapi's analytics dashboard. What would have been a lost sale becomes a completed order.
What your customers see
Your Store
online
You left something behind!
Hi Sarah! You have items worth $89.00 in your cart. Complete your order now and get 10% off with code SAVE10!
Classic Cotton Tee
Qty: 2 · $44.50 each
UTM tracked link
2:15 PM
WhatsApp vs. email and SMS for cart recovery.
Your customers live on WhatsApp. Meeting them there means dramatically higher engagement and more recovered sales compared to traditional channels.
15-20%
Average open rate. Most abandoned cart emails land in spam or promotions folders and are never seen by the customer.
SMS
40-50%
Better than email, but SMS is expensive per message, has character limits, and many customers ignore texts from unknown numbers.
WhatsApp via Whapi
98%
WhatsApp messages are opened and read within minutes. Rich media support, interactive buttons, and the trust of a verified business profile drive the highest recovery rates.
Every feature designed to bring customers back.
Whapi's abandoned cart recovery goes beyond a simple reminder. Customizable templates, smart timing, discount codes, and the reliability of the official WhatsApp Business API work together to maximize your recovery rate.
Customizable message templates
Personalize every abandoned cart message with your brand voice. Include the customer's name, cart items, product images, total amount, and a compelling call to action. Write templates in any language your customers speak.
Smart timing controls
Set the exact delay between cart abandonment and your WhatsApp reminder. Test different windows to find the optimal timing for your audience. Most stores see the best results between 30 minutes and 2 hours.
Automatic discount codes
Incentivize customers to complete their purchase by including a discount code in the reminder message. Configure the discount amount, type, and which messages include the offer to balance conversion and margin.
Instant delivery via official API
Every message is sent through Meta's official WhatsApp Business API, ensuring reliable, instant delivery. No risk of your number being banned, no gray-market methods. Zero markup on Meta's conversation fees.
Pre-filled checkout links
The recovery link takes customers directly back to their checkout with all items, shipping details, and any discount pre-filled. One tap to return, one more to complete the purchase. Minimal friction.
Revenue tracking and analytics
See exactly how much revenue your WhatsApp abandoned cart messages recover. Track delivery rates, open rates, click-through rates, and completed orders. Available on all plans including free.
Frequently Asked Questions
Ready to automate your WhatsApp?
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