Let AI take orders on WhatsApp, 24/7
Customers message your WhatsApp number describing what they want. Whapi's AI understands their request, finds the right products in your Shopify catalog, confirms the order details, and creates it in Shopify automatically. Works around the clock in any language and English. Never miss a sale again.
From WhatsApp message to Shopify order in four steps.
The AI handles the entire ordering process. No human intervention needed unless the customer requests it.
Customer sends a WhatsApp message
A customer messages your WhatsApp Business number with what they want to order. It can be as simple as "I want the black hoodie in large" or a more detailed request with multiple items.
AI finds products in your catalog
Whapi's AI parses the customer's message, understands what they're looking for, and searches your live Shopify product catalog. It matches products by name, description, variant, and availability.
AI confirms order details
The AI sends the customer a clear summary of their order: product names, sizes, quantities, and total price. The customer reviews and confirms, or makes changes through the conversation.
Order created in Shopify
Once confirmed, Whapi creates the order directly in your Shopify admin with all details including customer info, products, and payment method. It appears in your orders just like any other sale.
What your customers see
Your Store
online
I want 2 of the blue shirt in large
3:15 PM
Shall I place this order for you?
3:15 PM
Yes please
3:16 PM
Order #1235 created! You'll receive a confirmation with tracking details shortly.
3:16 PM
Who benefits from AI order taking?
AI order taking through WhatsApp is not just a convenience. For many markets and customer segments, it is the preferred way to shop. Here are the merchants and customers who benefit the most.
Repeat customers
Loyal customers who already know what they want can reorder in seconds by messaging your WhatsApp. No need to browse the website again.
MENA and South Asia markets
In Egypt, Saudi Arabia, Pakistan, and India, WhatsApp is the default communication channel. Many customers prefer ordering through chat over navigating a website.
After-hours ordering
Your team sleeps, the AI does not. Customers who browse late at night or on weekends can place orders instantly without waiting for a human to respond.
Customers who prefer messaging
Some customers simply prefer chat over websites. They want to describe what they need and have someone (or something) handle the rest. The AI delivers that experience.
Intelligent ordering that understands your customers.
Whapi's AI is built specifically for e-commerce ordering. It understands product requests, handles edge cases, and creates orders that are ready to fulfill.
Natural language understanding
The AI understands natural, conversational language. Customers can say "I want 2 of the red shirt in XL" or "do you have the new sneakers in 43?" and the AI extracts the right product, variant, and quantity.
Live product catalog search
The AI searches your live Shopify catalog in real time. It matches products by name, description, tags, and variants. If a product is out of stock, the AI tells the customer immediately.
Multi-item orders
Customers can order multiple products in a single conversation. The AI tracks each item, confirms the full cart, and creates one complete order in Shopify.
Multi-language support
The AI understands and responds in multiple languages and can handle mixed-language conversations. It can handle conversations that switch between languages mid-conversation without losing context.
24/7 availability
The AI never sleeps, never takes breaks, and never misses a message. Every customer who messages your WhatsApp gets an instant response, day or night, weekday or weekend.
COD and online payment
Supports Cash on Delivery for markets where COD is dominant, and online payment via checkout link for customers who prefer to pay upfront. Configurable per store.
Why AI order taking is a game changer for your store.
AI order taking is not a gimmick. It is a real revenue channel that works while you sleep.
Never miss a sale
Every WhatsApp message is a potential order. Without AI, messages that come in after hours or during busy periods go unanswered. With Whapi's AI, every message gets an instant response and a path to purchase.
Reduce ordering friction
For many customers, browsing a website, finding the right product, adding to cart, and checking out is too many steps. With AI order taking, they simply describe what they want and the order is created. Fewer steps, more conversions.
Handle volume without extra staff
As your WhatsApp channel grows, the AI handles the increased volume without you needing to hire more agents. Whether it is 10 orders a day or 1,000, the AI responds instantly to every conversation.
Works while you sleep
Your store is open 24/7 on WhatsApp. Customers in different time zones, night owls, and weekend browsers can all place orders instantly. Wake up to new orders that were placed and confirmed overnight.
Real results from AI order taking.
24/7
Always available
<30s
Average response time
0
Missed messages
100%
Orders synced to Shopify
Frequently Asked Questions
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