Stop shipping fake COD orders. Confirm every order on WhatsApp.
Whapi automatically sends a WhatsApp message to every Cash on Delivery customer, asking them to confirm or cancel. Confirmed orders are auto-tagged in Shopify. Reduce fake orders and save wasted shipping costs. Powered by the official WhatsApp Business API.
From order placed to confirmed in seconds.
The entire COD confirmation flow is automated. No manual calls, no chasing customers, no guesswork.
Customer places a COD order
A customer completes checkout on your Shopify store and selects Cash on Delivery as their payment method. Whapi detects the new COD order instantly.
WhatsApp confirmation sent automatically
Within seconds, Whapi sends the customer a WhatsApp message with their order details and two buttons: Confirm Order and Cancel Order. No manual action required from your team.
Customer taps Confirm or Cancel
The customer reviews the order details and taps their choice. One tap is all it takes. Most customers confirm within minutes while the purchase is still fresh.
Order auto-tagged in Shopify
Whapi automatically tags the order in Shopify as Confirmed, Cancelled, or Unconfirmed. Your fulfillment team only ships confirmed orders, saving you time and money.
What your customers see
Your Store
online
Order #1234 Confirmation
Hi Ahmed! Your COD order for EGP 450 has been placed. Please confirm your order:
10:32 AM
Confirm Order
10:33 AM
Your order #1234 is confirmed! We'll ship it within 24 hours. Thank you for shopping with us!
10:33 AM
Configure buttons, tags, and follow-up messages
Set up Confirm and Cancel buttons with automatic Shopify order tagging and custom follow-up messages.
Build your automation flow with live preview
Choose your flow type, customize the message template with dynamic variables, set timing, and preview exactly what your customers will receive.
Every confirmed order is money saved and revenue protected.
COD markets like Egypt, Saudi Arabia, Pakistan, and India face high fake order rates. WhatsApp COD confirmation is the most effective way to filter them out before you waste money shipping.
Reduce return-to-origin
Stop shipping orders that will never be received. Customers who confirm via WhatsApp are significantly more likely to accept delivery, directly reducing your RTO rate and wasted logistics costs.
Save on shipping costs
Every fake order you ship costs you packaging, logistics, and return fees. By confirming orders before fulfillment, you avoid these costs entirely and protect your margins.
Filter out fake and prank orders
Competitors, pranksters, and accidental orders are a reality for COD stores. WhatsApp confirmation acts as a filter, ensuring only genuine customers make it to your fulfillment queue.
Automatic order tagging in Shopify
Every order is automatically tagged as Confirmed, Cancelled, or Unconfirmed in Shopify. Your team can sort, filter, and prioritize orders at a glance without any manual data entry.
Instant confirmation via WhatsApp
WhatsApp messages are delivered and opened within minutes, not hours. With over 90% open rates, you get faster responses than phone calls, SMS, or email, speeding up your entire fulfillment process.
Built for MENA and COD-heavy markets
Whapi is designed specifically for markets where Cash on Delivery dominates. Multi-language support, regional template examples, and workflows built around the realities of COD e-commerce.
Before Whapi vs. After Whapi
See how WhatsApp COD confirmation transforms your order fulfillment workflow and protects your bottom line.
Before Whapi
- Manual phone calls to confirm each COD order, taking hours per day
- Customers don't answer calls, leaving orders unconfirmed
- High high return-to-origin rates on COD shipments
- Wasted shipping costs on fake and unconfirmed orders
- No reliable way to track which orders were confirmed
After Whapi
- Automated WhatsApp confirmations sent within seconds of every COD order
- 98% of customers open and respond to WhatsApp messages
- Return-to-origin rates reduced
- Only confirmed orders are shipped, protecting your margins
- Every order auto-tagged in Shopify for instant visibility
Your number is safe. Your messages are reliable.
Whapi is built entirely on Meta's official WhatsApp Business API. Unlike unofficial tools that risk getting your number banned, Whapi ensures every COD confirmation message is delivered through Meta's verified infrastructure. You get enterprise-grade reliability, and zero markup on Meta's conversation fees. Trusted by 1,000+ Shopify stores and Built for Shopify.
1,000+
Active Shopify stores
40%
Fewer fake orders
98%
WhatsApp open rate
0%
Markup on Meta fees
Frequently Asked Questions
Ready to automate your WhatsApp?
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