Keep customers informed at every step with WhatsApp shipping updates.
Automatically send WhatsApp notifications when orders are confirmed, shipped, out for delivery, and delivered. Reduce "where is my order" support tickets by up to 70% and deliver a branded post-purchase experience. Powered by the official WhatsApp Business API with zero markup on Meta fees.
Automated updates from checkout to doorstep.
Whapi listens to your Shopify fulfillment events and sends the right WhatsApp message at the right time. Fully automated, no manual work required.
Order confirmed
The moment a customer completes their order, Whapi sends a WhatsApp confirmation with the order summary, expected timeline, and a thank-you message. The customer knows their order is being processed.
Order shipped
When you fulfill the order in Shopify and add tracking information, Whapi sends a shipped notification with the tracking number and a direct tracking link. Customers can follow their package in real time.
Out for delivery
When the carrier marks the shipment as out for delivery, Whapi notifies the customer so they can prepare to receive their package. This reduces failed delivery attempts and missed handoffs.
Delivered
After successful delivery, Whapi sends a final confirmation along with an optional review request or follow-up offer. Close the loop on every order with a branded experience.
What your customers see
Your Store
online
Order Shipped!
Your order #1234 has been shipped! Here are your tracking details:
Tracking Number
EG2024WH88431
9:00 AM
Out for Delivery
Your order #1234 is out for delivery today! Our driver is on the way.
2:30 PM
Proactive updates that save time and build trust.
Customers expect to know where their order is at all times. WhatsApp shipping updates deliver that transparency on the channel they already use every day, reducing support load and increasing satisfaction.
Reduce WISMO tickets by up to 70%
"Where is my order?" inquiries make up the majority of post-purchase support volume. When customers receive proactive WhatsApp updates at every stage, they don't need to reach out. Your support team gets time back to handle complex issues.
Improve customer satisfaction
Customers who are kept informed throughout the shipping process are significantly more satisfied and more likely to order again. Proactive communication builds trust and turns one-time buyers into repeat customers.
Branded post-purchase experience
Every shipping notification is an opportunity to reinforce your brand. Customizable templates let you match your brand voice, include your logo, and add personalized touches that generic carrier tracking pages cannot.
over 90% open rate on WhatsApp
Shipping emails are often buried in inboxes. WhatsApp messages are opened within minutes. Your customers see every update, every time, on the messaging app they use daily.
Works with any shipping carrier
Whapi supports every carrier that Shopify integrates with, including Aramex, SMSA, Bosta, DHL, FedEx, and local carriers worldwide. If Shopify has the tracking data, Whapi will send the WhatsApp notification.
Reduce failed delivery attempts
Out-for-delivery notifications help customers prepare to receive their package, reducing failed delivery attempts and the costly re-delivery cycles that follow. Especially valuable in COD markets where missed deliveries mean lost orders.
Frequently Asked Questions
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