WhatsApp Team Inbox for Shopify
Stop sharing one phone between your entire team. Whapi gives every support agent their own access to a shared WhatsApp inbox with full Shopify order context, conversation assignment, and quick replies. Built on the official WhatsApp Business API with zero markup on Meta fees.
Your team's shared inbox with CRM and auto-assignment
Team Inbox
3 agents onlineFatima Al-Hassan
NowI want to confirm my COD...
Khaled Mahmoud
2mWhere is my order?......
Aisha Rahman
15mThanks! I'll order now
Youssef Ibrahim
1hDo you have size XL?
Mariam Saleh
3hCan I change my address?
Fatima Al-Hassan
+20 10 1234 5678
Order #1234 Confirmation
Hi Fatima! Your COD order for EGP 450 is placed. Please confirm:
10:32 AM
I want to confirm my COD order
10:34 AM
Your order is confirmed! We'll ship within 24 hours.
10:34 AM
Fatima Al-Hassan
Cairo, Egypt
$1,247
Lifetime Value
18
Total Orders
Tags
Recent Orders
Auto-assigned to Sara based on workload
Everything your support team needs in one inbox.
Whapi combines WhatsApp messaging with Shopify data so your team can resolve customer issues faster, without switching between apps or passing around a phone.
Multiple agents, one number
Every agent gets their own login and accesses conversations through the browser. No more sharing a phone or logging in and out of WhatsApp Web. Your entire team works from the same WhatsApp Business number simultaneously.
Conversation assignment
Assign conversations to specific agents or let Whapi auto-assign them based on availability. Conversations are clearly owned, preventing duplicate replies and ensuring nothing falls through the cracks.
Shopify order context in sidebar
See the customer's full Shopify profile right next to the conversation. Order history, order status, total spend, shipping address, and customer tags are all visible without leaving the inbox.
Quick replies and templates
Save time with pre-written responses for common questions. Shipping status, return policy, store hours, and more. Agents respond in seconds instead of typing the same answers repeatedly.
Full customer history
Every previous conversation with a customer is preserved and searchable. When a customer reaches out again, the agent can see the complete history and pick up where the last conversation left off.
Works alongside automation
Automated messages like COD confirmation and cart recovery run on their own. When a customer replies, the conversation seamlessly appears in the team inbox for a human agent to handle.
The problems Whapi team inbox solves.
Most Shopify stores manage WhatsApp support by passing a phone between team members. It is slow, chaotic, and impossible to scale. Whapi fixes that.
No more sharing one phone
Every agent has their own access to the shared inbox. Multiple team members can handle conversations at the same time, from anywhere, without needing physical access to a device.
See order history while chatting
Agents see the full Shopify customer profile in a sidebar. No switching tabs to look up orders, no asking the customer to repeat their order number. All the context is right there.
Collaborate efficiently as a team
Assign conversations, add internal notes, and hand off between agents without the customer noticing. Your team works as a unit instead of individuals guessing who replied last.
Official API. Real support. Trusted by 1,000+ stores.
Whapi team inbox is built on Meta's official WhatsApp Business API. Your number has a very low risk of being banned, messages are encrypted end-to-end, and there is zero markup on Meta's conversation fees. Join 1,000+ Shopify stores already using Whapi for customer support.
Agents on the Team plan. Scale your support team without per-seat fees eating into your margins.
Shopify orders, customer data, and conversation history visible in one place for every interaction.
Pay Meta's conversation fees directly at their published rates. Whapi only charges the flat subscription fee.
Frequently Asked Questions
Ready to automate your WhatsApp?
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