Privacy Policy

1. Introduction

Whapi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application for WhatsApp messaging automation.

2. Information We Collect

When you install and use Whapi, we may collect the following information:

• Store Information: Your Shopify store name, domain, and email address.
• Order Data: Order details necessary to send automated messages (order number, status, customer contact information).
• Customer Phone Numbers: Phone numbers provided by your customers for WhatsApp communication.
• Message Logs: Records of messages sent through our platform for analytics and troubleshooting.
• Usage Data: Information about how you interact with our app, including features used and settings configured.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our WhatsApp automation services.
• Send automated messages on your behalf (abandoned cart reminders, order confirmations, shipping updates, COD verifications).
• Improve and personalize user experience.
• Provide customer support and respond to inquiries.
• Generate analytics and usage reports for your dashboard.
• Comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• WhatsApp/Meta: To deliver messages through the official WhatsApp Business Platform API.
• Service Providers: Third-party vendors who assist in operating our services (hosting, analytics).
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure API connections, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Message logs are retained for 90 days for analytics purposes. Upon account deletion, we will delete your data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict processing of your data.
• Export your data in a portable format.
• Withdraw consent at any time.

To exercise these rights, contact us at info@usewhapi.com.

8. Third-Party Services

Our app integrates with Shopify and WhatsApp Business Platform. Your use of these platforms is subject to their respective privacy policies. We encourage you to review the privacy policies of Shopify and Meta/WhatsApp.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@usewhapi.com